Carrier Account Manager - June 2025
Spot Freight
Full-Time
Closes on Monday, January 20, 2025
Job Description
About The Role:
Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.
Responsibilities:
- BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
- CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
- RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
- FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers’ freight needs.
- RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
- COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.
Qualifications:
- Bachelor's degree.
- Sales and or customer service experience preferred.
- Knowledge of the logistics industry is preferred.
Skills:
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, and self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue-resolution skills.