Greets and welcomes patient in person Collects demographic and insurance information Checks in and interviews patient to complete appropriate paperwork Documents any issues and resolutions in electronic medical record Resolve claim issues or registration errors on patient accounts Uses resources, tools and procedure to complete registration for complex accounts Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations Obtains cost information and explains information to patient if necessary Collects co-pay or deductibles Screening and approving patients for financial assistance programs Assists and counsels patient with application process for available financial assistance programs Provides technical or functional direction for employees Uses resources, tools and procedures to complete accounts in assigned work queues Assists patient in completion of request for information forms and submits to appropriate department