Customer Success Coordinator

Who are we? Renu Energy Solutions is a full-service solar residential and commercial installation company, providing end-to-end service from the initial solar consultation to site installation and beyond. We pride ourselves with offering unquestioned customer service and the best consultative selling approach for solar in the industry. Not just your ordinary solar company, Renu has pushed the envelope with year over year growth and featured on notable lists such as inc 5000 and Solar Power World’s Top Solar Contractors for the past 9 years. As a top-rated solar installer, we pride ourselves on exclusive industry partnerships, delivering the best products, service, design, and installations around.


Responsibilities:

• Responsible for the Review Management process including requesting reviews, responding to reviews, and managing any negative reviews with a goal to turn them around;
• Conducting check in calls with customer throughout the project lifecycle to build excitement, ask for reviews, and help to answer or resolve any outstanding questions or concerns;
• Implement customer survey management process to solicit internal customer feedback;
• Track internal customer feedback, online reviews, and escalations;
• Disseminate customer feedback across departments to inform process improvement;
• Schedule and manage automated campaign emails and texts to drive feedback and positive reviews;
• Drive client satisfaction throughout the entire project process from sale through construction and system functionality;
• Coordinate with Marketing, Sales, and other relevant departments to organize initiatives to promote online reviews and referrals;
• Update and maintain communication with all departments necessary in regards to customer inquiries or concerns

Qualifications:
Necessary Skills:

• Deadline motivated and high quality standards
• Proficient in Microsoft Office and/or Google Workspace products
• High level of professionalism and excellent customer service skills
• Proven communication skills within a team, with employees and customers
• Detail oriented
• Excellent written and verbal communication skills

Preferred Skills/ Experience:

• Associates or Bachelor Degree
• 2 + years of experience in a customer service role, sales role, or other customer facing role.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.