Course Support Assistant

UNC Charlotte

Temporary
Closes on Saturday, January 9, 2027

Job Description

This team member will provide general administrative support for the University Center for Academic Excellence's (UCAE) two course support programs: Peer Tutoring and Peer Assisted Learning (PAL) with a special focus on strategic communication and marketing. Responsibilities may include:
  • Provide logistical support for the course support leader hiring process.
  • Assist with the transition from EAB Navigate to Salesforce as the underlying CRM software for tutoring.
  • Aid in the development of and quality assurance of course support leader schedules.
  • Lead the formation and execution of a strategic communication and marketing plan focused primarily on Course Support Services while supporting broader UCAE outreach.
  • Create engaging visual and written assets for web, social media, Canva, email outreach, and printed materials to promote service offerings, Reading Day events, and student success resources.
  • Update and maintain departmental communication channels, ensuring alignment with UNC Charlotte branding and UCAE messaging standards.
  • Evaluate campaign performance metrics, analyze outreach engagement, and recommend strategy adjustments to increase student participation.
Temporary UNC Charlotte
Course Support Assistant - 181506