Greet and check in patients for urgent care and imaging appointments Provide excellent customer service, responding to complaints and offering service recovery as needed Ensure accurate demographic entry, primary care physician (PCP) capture, and insurance eligibility Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance Handle and route incoming calls and messages. Schedule appointments as necessary Manage reception area and collaborate with clinical staff to ensure smooth patient flow Support team and department by floating to different sites, participating in on-call program Provides guidance to other front office, leading without authority Deposit reconciliation and confirming EKGs Assists in new employee onboarding and training