Greets and welcomes patient in person Collects demographic and insurance information Checks in or interviews patient to complete appropriate paperwork Directs patient to their appointment or procedure May assist in scheduling add-on appointments Verifies eligibility and benefits information for payers and interprets results Obtains signatures from patients as needed Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.  Refers complex questions as needed Uses resources, tools, and procedures to complete accounts in assigned work queues Assists patient in completion of request for information forms and submits to appropriate department May gather medical record information from all departments for collection