Interact with customers gathering support data to ensure invoice accuracy and work through specific billing discrepancies Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function Educate customers regarding the availability of receiving invoices and remitting payments through online applications Monitor outstanding balances and take appropriate actions to ensure clients pay as billed Manage the preparation of invoices and complete reconciliation of billing with accounts receivables May also include quality assurance and audit of billing activities Resolve most questions and problems and refers only the most complex issues to higher levels