-Manage a low to high volume of student and family service requests via inbound telephone calls.

-Continuously learn and respond to questions regarding general University questions such as directions, other Enrollment or campus office services.

-Communicate instructions clearly and concisely to help students/guest solve issues/questions.

-Present a warm, welcoming and approachable environment for all campus guests and serve as an ambassador for the University on a daily basis.

-Maintain a high level of productivity and accuracy for performance with a positive and professional demeanor and appearance in a high volume, high performance contact center environment.