Transportation Supervisor
UNC Charlotte
Part-Time
Closes on Tuesday, January 14, 2025
Job Description
- Supervise and lead staff, manage employees’ work time and time off requests, proper staff coverage for work shifts,fixed-route services, special events, activities and functions.
- Set a do-as-I-do by your willingness to perform any task that you expect of your staff.
- Create and review performance plans for each employee, conduct disciplinary actions for employee performance issues in accordance with policies and procedures.
- Recruit, train, orient and mentor new employees to set service and program expectations.
- Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus.
- Serve as a main point-of-contact for our customers, both internal and external.
- Monitor and track customer feedback to help ensure proper levels of service are being provided.
- Serve as primary point-of-contact for customer inquiries, feedback and complaints.
- Work with staff and department leadership to modify employee performance to better meet the community’s needs.
- Explain policy, procedures and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports.
- Identify service issues, safety-related concerns and areas of improvement, and make recommendations on how to better support our customers.
- Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
- Advocate and promote transportation programs through your professional relationships and dealings with campus partners.
- Supervise all day-to-day operations, programs and services supported by the Transportation unit.
- Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community.
- Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs.
- Assist the Transportation Manager with monitoring the department’s preventive maintenance program.
- Review and address all submitted DVIRs (Driver Vehicle Inspection Reports) and Vehicle Usage Log sheets to help manage departmental vehicle needs and report vehicle defects to the Transportation.
- Conduct routine vehicle inspections to audit your employee’s inspections and to help ensure vehicle defects and issues are being properly reported.
- Find, collect, review, measure, transfer and furnish data associated with Transportation services.
- Report information to PaTS leadership to help guide program changes that may better serve the campus community.
- Create and maintain staff employee files, both personnel and disqualification (DQ) for CDL holders.
- Create and maintain employee personnel files. Maintain employee DQ files that comply with federal regulations for DOT commercial drivers.
- Communicate with employees, peers, supervisors and customers regarding program activities and updates.
- Plan, coordinate and participate in quarterly safety meetings for employees, and share relevant information with teammates
- Review and respond to emails and phone calls from coworkers and customers in a timely manner.
- Document customer eligibility information and ensure dates of eligibility correlate with member access to services and programs.
- Make recommendations on policies and procedures that would benefit the employees and customers of Parking and Transportation Services.
- Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs.
- Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist.
- Monitor inventory of employees’ equipment, supplies and uniforms to help ensure they are properly equipped to support the department’s programs and services.
- Monitor signage and advertisement materials promoting Transportation programs and services to ensure proper messaging is being communicated to the community. Report instances where materials should be updated or replaced.