Schedules incoming patient appointment requests with appropriate provider, using approved scheduling guidelines and verifying patient information. Maintains a waiting list/bump list of patients that can be called to fill late cancelled appointments. Requests prior records for new patients and ER/outside facility follow-up. Responds to and addresses scheduling messages from clinicians. Verifies pre-payment. Assists front office staff with Medicare, insurance, MVA, Workers’ Compensation, and difficult patient calls Provides appointment reminder calls to patients with upcoming appointments, reminding them of specific visit preparation and instructions (fasting, bring medications, required paperwork). Contacts all patients who “no show” their appointments and forwards information to the staff member responsible for Patient Registration Inputs recall notices from clinicians and other front office staff. Processes, records, and mails individual weekly recall letters for follow-ups, lab appointments, and preventative visits. Telephones patients for appointment recalls for clinicians on a weekly basis. Records all recall activity into the electronic medical record system Assembles patient packets, including specific information for all physicals, well-child, Medicare Assessment Visits, paps, new patients, ODOT/CDL, vasectomies, colposcopies, or any appointment that is over 30 minutes in length or requires a waiver. Mails out developmental packets to parents who are coming in for 9, 18, and 24 month well-child visits Builds clinician templates and keeps a minimum of three months open. Monitors scheduling changes per clinician on-call schedule and calendar. Changes scheduling templates per physician/administrator requests. Monitors access and alerts supervisor when daily or weekly access falls below approved standards Scans, processes, loads, and drops billing files, batches, and other files to billing office staff. Updates daily QPFDs into the spreadsheet for billing office staff Updates address changes to the Practice Management System. Processes all return mail, updating address as appropriate and forwards to the billing office. Updates race and ethnicity information in electronic medical record system Participates in Saturday rotation for Patient Registration coverage Maintains strictest confidentiality Performs other duties as assigned