Job Number 24046928
Job Category Rooms & Guest Services Operations
Location TownePlace Suites San Mateo Foster City, 1299 Chess Drive, Foster City, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Fullwel Management. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

The Operations Manager will be overseeing the day-to-day operational activities across all departments: Housekeeping, Breakfast, Maintenance and Front Desk. This individual will be responsible for maintaining high standards of service and efficiency across all departments. Preferred candidates will have prior experience with Marriott, demonstrating a deep understanding of their operational standards. Conversational Spanish proficiency is essential for effective communication with our diverse team and guests.

Key Responsibilities:


 

• Team Leadership
• Lead, motivate, and supervise operational staff to ensure exceptional service delivery.
• Conduct regular team meetings and training sessions to enhance performance and foster a positive work environment.

     Guest Experience:

• Uphold Marriott standards to provide an outstanding guest experience.
• Address and resolve guest concerns promptly and professionally.

     Operational Efficiency:

• Oversee day-to-day operations and collaborate with different departments to ensure seamless coordination.
• Implement and maintain operational processes to enhance efficiency and productivity.

      Quality Assurance:

• Conduct regular audits to ensure adherence to Marriott's quality standards.
• Implement corrective actions and improvements as needed.

      Communication:

• Maintain effective communication channels with all departments and staff.

• Act as a liaison between management and front-line employees.

      Training and Development:

• Identify training needs and coordinate development programs for operational staff.
• Foster a culture of continuous learning and improvement.

       Qualifications:

• Previous experience in a similar role with a focus on Marriott standards is preferred.
• Conversational proficiency in Spanish is required.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Ability to thrive in a fast-paced environment.
• Education and Experience:
• Bachelor's degree in Hospitality Management or a related field preferred. 
• Minimum of 1-2 years of experience in a supervisory role within the hospitality industry, with a preference for Marriott experience.

This company is an equal opportunity employer.

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