Systems Support Administrator

UNC Charlotte

Part-Time
Closes on Monday, March 17, 2025

Job Description

The Systems Support Administrator is responsible for the administration, configuration, and optimization of the unit's primary systems, including the 25Live scheduling and event management system and IRIS contracting software. This role involves working closely with various departments to ensure efficient use of the systems, providing user support, and maintaining data integrity. The administrator will act as a key liaison between end-users and technical support teams, ensuring that the system meets the organization's business needs.

Essential duties include:
  • Manage the configuration and daily operations of key systems.
  • Evaluate and recommend improvements to system processes and workflows.
  • Act as a liaison between end-users and the software vendor for escalated support.
  • Provide technical support to users, addressing issues and troubleshooting problems.
  • Ensure the accuracy and integrity of data entered into the system.
  • Monitor and generate reports on system usage, scheduling efficiency, and other key metrics.
UNC Charlotte
Systems Support Administrator - 143824